Return Policy

Return Eligibility

• Returns must be requested within 14 days of delivery date
• Items must be unworn and in original packaging
• All reasons for return are accepted

Return Shipping Cost

The customer is responsible for return shipping costs, except in cases of:

• Defective or damaged items
• Incorrect item shipped

In those cases, we will provide a prepaid return label.

How to Request a Return

1. Sign in to your account and go to My Orders
2. Find your order and click "Request Return"
3. Fill out the return request form
4. Our team will review and respond within 1–2 business days

Guest customers: email cs@noragems.com with your order number.

Refunds

Once we receive and inspect your return, we will process your refund within 3–5 business days. Refunds are issued to the original payment method.